Vanta

What it is

Vanta is a clienteling control center for high-end hospitality organizations. It connects metal access cards, signed VIP links, verified requests, and retention signals in private recognition infrastructure for premium venues.

The system is designed to help venue teams recognize and serve returning guests with less friction.

My role

I built the product experience and core workflows for the Vanta control center.

My work covered the interfaces used to manage recognition, signed access, verified requests, and retention signals.

Technical architecture

Frontend

Venue-facing clienteling control center

Backend

APIs for recognition, signed links, and verified requests

Database

Guest, venue, access, request, and retention records

Infrastructure

Private deployed application infrastructure

AI / services

Signed-link and recognition services; no public AI dependency

Interesting engineering problems

• Designing signed VIP links that remain convenient while limiting unauthorized access.
• Modeling recognition and retention signals without turning the product into a noisy CRM.
• Making verified requests clear and auditable for hospitality teams working quickly.

Results

A live private recognition and retention system is available for venue workflows.

Customer and retention metrics are confidential and are not published here.